Get benchmarking help

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Check out our resources

We recommend you start by checking our Portfolio Manager help page in our resources section. There you will find links to comprehensive step by step video tutorials and more. Plus, keep an eye out for our coming webinars that will feature experts in the field and cover a range of energy benchmarking topics.

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Our Portfolio Manager account name

If you are all set up in Portfolio Manager and ready to share your data with us our account name is:


If you are not sure how to do this, a tutorial PDF file is available from the Energy Star Portfolio Manager website.

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Find answers in our FAQ's

If you have questions, we have an extensive FAQ's list where you will quite likely find the answers you are looking for. It's a good place to start to fully familiarize yourself with The Challenge.

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Get help: Email support

*Registered Durham Greener Buildings participants only

Registered participants in the Durham Greener Buildings Challenge can access email support from the Benchmarking Help Centre free of charge. A response will usually be received within 24 hours. If you need assistance with Portfolio Manager simply email the experts at:

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Get help: Online web meeting or phone call

*Registered Durham Greener Buildings participants only

If desired you can talk to a Portfolio Manager specialist either by phone or through an online web meeting where we can share our screen with you. There is no charge for this service but it is only available to registered participants in the Durham Greener Buildings Challenge. To access this service follow the link below and select a day and time for your online or phone meeting.

Book a call time